Top-tier MSP augmentation service for the Bay Area

We team up with Managed Service Providers (MSPs) like you to supercharge your operations, streamline efficiency, and provide outstanding value to your clients. From one-off tasks and project work to ongoing support and maintenance, we’ve got your back—every step of the way.

Eliminate the overhead of expanding your in-house team.

Onsite Hardware Support

We provide expert hands-on assistance for hardware installations, repairs, and upgrades at your clients’ locations in the Bay Area. Whether it’s setting up new workstations, replacing faulty components, optimizing server racks, or deploying endpoints our technicians ensure everything runs smoothly onsite.

Network Troubleshooting & Optimization

Our team delivers fast, onsite network diagnostics and fixes—resolving connectivity issues, optimizing Wi-Fi performance, or reconfiguring routers and switches. We get your clients’ networks back online quickly, minimizing downtime and keeping your MSP’s reputation intact.

Emergency Break-Fix Response

When something goes wrong, we’re there fast. Our San Francisco area based technicians handle urgent onsite repairs—like crashed systems, printer failures, or cabling problems—so your clients get immediate solutions without tying up your remote team.

Client-Facing Technical Support

We act as your boots on the ground, providing professional, face-to-face support for your clients. From walking end-users through tech issues to performing hands-on fixes, we enhance your service delivery with a personal touch that strengthens client relationships.

Physical Infrastructure Setup

Need a new office wired up or equipment deployed? We handle the heavy lifting—running cables, mounting access points, and setting up physical IT infrastructure onsite. Our local presence ensures quick turnarounds for your MSP’s projects.

Onsite Inventory & Asset Management

We catalog and manage your clients’ IT assets directly at their locations, tagging hardware, tracking serial numbers, and ensuring everything’s accounted for. This hands-on approach keeps your MSP’s records accurate and up-to-date without remote guesswork.

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Expand Your MSP Reach with Seashore IT

Our team is based in the Bay Area, giving us a deep understanding of the local market and the unique needs of businesses in SF. We’re on the ground, ready to step in when you need us.
We provide hands-on, onsite augmentation to complement your existing MSP offerings. From troubleshooting to client-facing technical support, we’ve got you covered.
Need extra manpower for a big project or an urgent onsite fix? We integrate with your team to handle peak workloads, so you can focus on growing your business.
Avoid the expense of hiring full-time staff. Our flexible augmentation services let you tap into expert resources only when you need them.
With our skilled technicians onsite, your clients get faster resolutions and personalized service, enhancing your reputation as a reliable MSP.

Frequently Asked Questions

MSP augmentation is a flexible service that allows Managed Service Providers (MSPs) to scale their operations by leveraging external, expert resources for onsite support. Think of it as having an extra set of skilled hands when you need them most—without the overhead of hiring full-time staff. At Seashore IT, we provide onsite technical support in San Francisco to help you manage workloads, tackle complex projects, and deliver top-notch service to your clients.
Partnering with Seashore IT for MSP augmentation offers several key benefits:
  • Cost Savings: Avoid the expense of hiring and training full-time employees by using our services only when needed.
  • Access to Expertise: Tap into our team of highly skilled technicians with specialized knowledge in areas like network management, cybersecurity, and hardware installations.
  • Scalability: Handle peak workloads or large projects without stretching your in-house team too thin.
  • Enhanced Client Satisfaction: Provide faster, onsite resolutions to your clients, boosting their trust and satisfaction with your services.
Absolutely. We understand that every MSP has its own tools and processes. Our team is experienced in working with a variety of systems and can adapt to your workflows, ensuring a smooth and seamless integration with minimal disruption.
We pride ourselves on being responsive and reliable. During an engagement, you can expect:
  • 24/7 Availability: We’re here when you need us, with flexible scheduling to meet urgent demands.
  • Fast Response Times: Our team is local to San Francisco, ensuring quick onsite response when issues arise.
  • Clear Escalation Paths: For more complex issues, we have defined escalation procedures to ensure problems are resolved efficiently.
 
We offer a range of onsite support services tailored to the needs of MSPs, including:
  • Emergency onsite troubleshooting and repairs
  • Hardware and software installations
  • Network setup and management
  • Client-facing technical support
  • Project-based support for large deployments or upgrades
  • Help desk overflow support
 
Our process is simple and designed to integrate seamlessly with your operations:
  • Assessment: We start by understanding your specific needs, whether it’s for a one-time project or ongoing support.
  • Resource Matching: We assign the right technicians from our team who have the skills and experience to meet your requirements.
  • Onsite Support: Our team provides hands-on, onsite assistance in San Francisco, working directly with your clients or supporting your in-house team.
  • Ongoing Communication: We maintain clear communication throughout the engagement to ensure everything runs smoothly.
We offer flexible pricing models to suit your needs, including hourly rates, project-based pricing, or retainer options for ongoing support. Our goal is to provide cost-effective solutions that allow you to scale without unnecessary overhead. Contact us for a customized quote based on your specific requirements.
Yes, we can! At Seashore IT, we understand that not every need requires ongoing support. That’s why we offer flexible services that include one-off tasks and short-term projects. Whether it’s a single hardware installation, a specific troubleshooting issue, or a brief onsite support requirement, our team is ready to step in and get the job done efficiently. Our local presence in San Francisco means we can respond quickly to your needs, and our expertise ensures high-quality results without the need for a long-term commitment. Contact us to discuss your one-off project and see how we can help!
Quality is at the core of everything we do. We ensure top-tier service by:
  • Vetting Technicians: All our technicians undergo a rigorous selection process to ensure they meet our high standards.
  • Training: We provide continuous training to keep our team up-to-date with the latest technologies and best practices.
  • Performance Monitoring: We regularly review and monitor performance to ensure consistent, high-quality service delivery.
We’re flexible! You can mix and match our services as needed. Whether it’s a one-time task today and ongoing support next month, we adapt to your changing requirements.
Security and compliance are critical in IT services. At Seashore IT, we take these seriously by:
  • Following Best Practices: Adhering to industry-standard security protocols and compliance requirements.
  • Certifications: Our team holds relevant certifications and stays current with the latest regulations.
  • Data Protection: Ensuring all client data is handled securely and in compliance with applicable laws.
Yes! We’re proud of the successful partnerships we’ve built with MSPs across San Francisco. We can provide references and case studies that showcase how our MSP augmentation services have helped other providers enhance their operations and deliver exceptional client service. Contact us to learn more.